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Unsure on how to get started? Want to make sure you get the most out of your MOUNTAIN product? You've come to the right place!

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Contact Support

Need some more help? Drop us an email at help@mountain.gg

General FAQ

Which operating systems are supported for use with Base Camp™?

At this point in time, Base Camp™ is tested and evaluated using Microsoft Windows 10 and 11.

Base Camp doesn’t seem to work. How can I fix it?

Many issues can be resolved by going through the following four steps:

1. Update your Base Camp to the latest version
2. Check if the firmware of your device is up to date
3. Check if there are any pending Windows updates available
4. Check if your antivirus has accidentally quarantined Base Camp.

If your issue has not been resolved after following these steps please contact tech support for additional troubleshooting.

What is the difference between Core, Core Barebone and Max?

The Core model is the bare base model, without any additional addons or accessories. Core Barebone is identical to Core but comes without switches and keycaps. The Max variant of a product will contain a bundle with addons specifically designed for your MOUNTAIN product.

Does Razer Razer Chroma Connect RGB sync in Base Camp support individual LED RGB illumination?

No, Razer Chroma Connect RGB sync doesn’t support this feature. This is however possible via Base Camp.

Shop FAQ

Do all keycaps or switches available on mountainggshop.com fit Everest?

Yes, unless it’s clearly noted otherwise.

Can I return any items I purchased on mountainggshop.com?

Yes! For more details please review our Refund Policy.

I need help with my Mountain product! Where can I get support?
We’ll gladly help you sort that out! Please drop us an email at help@mountain.gg and we’ll get back to you as soon as we can.