If Base Camp does not prompt you with an update the latest version is installed. In order to check the firmware version, navigate to the Settings tab of your keyboard. The release notes can be found here.

Replacement parts or additional accessories for your MOUNTAIN products can be obtained directly from our shop or through our resellers.

No, the keyboard itself is plug & play and can be used without installing any additional drivers or software.  However, in order to unleash your keyboard’s full potential, we recommend installing our Base Camp™ software.

This question is impossible to answer, as it depends entirely on your personal preference.

Most switches fall into either of these three categories:
Linear (Cherry MX Red, Kailh Box Red, etc.), Tactile (Cherry MX Brown, Kailh Box Brown, etc.) and Clicky (Cherry MX Blue, Kailh Box White, etc.).

Linear switches provide a smooth uninterrupted travel.
Tactile switches have a tactile bump during travel, indicating the actuation point.
Clicky is not entirely unlike tactile, however, they feature an additional audio feedback, usually in form of a clickbar, to make you both hear and feel the actuation of the switch.

You can use any 3-pin plate mounted mechanical switch from Cherry, Kailh, Gateron, etc. Our webstore carries a carefully selected collection of switches fully compatible with Everest.

Please remove the non-working switches and check their legs, they may have bent during the install process and are thus not making contact. Straighten the pins with a pin or tweezers and reinstall them.

Most likely, yes. You can use a pin or tweezers to gently straighten the pin before you install it again.

Yes, absolutely! We recommend doing so, as you’ll immediately be able to tell if the switch is working correctly.

All Everest keyboards ship with ABS keycaps as standard, a PBT variant is available for the US-ANSI layout.

You sure can, but you probably won’t need to, as they come pre-lubed from the factory.

Everest comes with plate-mounted Cherry stabilizers.

Everest comes in a variety of layout options:

US-ANSI
DE-ISO
UK-ISO
Nordic-ISO
FR-ISO
ES-ISO
IT-ISO

Profiles:
FN + 1/2/3/4/5: Switch to profile 1/2/3/4/5 (Default: 1)

RGB:
FN + left arrow: Cycle RGB mode up
FN + right arrow: Cycle RGB mode down
FN + up arrow: Disable or cycle through 3 level of brightness (Off/1/2/3)

Media Control:
FN + Page Up: Volume+
FN + Page Down: Volume-
FN + End: Next track
FN + Del: Previous track
FN + Insert: Play/Pause
FN + Home: Mute

Other:
FN + R (hold 5 seconds): Reset all settings to factory default
FN + Pause: Game mode (lock Windows keys)

Please make sure the switch you’re installing is compatible to Everest’s 3-pin layout and the pins are straight. 5-pin switches need the two small extra plastic legs clipped before installing.

Everest has a total of 5 USB Type-C ports. The two on top are for the Media Dock, the two on the left and right are for the Numpad. To connect your Everest keyboard, insert the type-C connector of the Type A to Type C cable in the center port at the back of the keyboard as shown here. For stability purposes we recommend the usage of a USB 3.0 port or above on your computer. 

First of all, please make sure Base Camp is up to date before you start a firmware update. If not done so already, please also ensure Everest is connected to a USB 3.X port prior to the update.

If you wish to use an extension cable to connect the Numpad to your Everest, please find it here. Other USB Type-C to Type-C cables are not compatible.

It does! First head over to the Base Camp™ settings page and enable Razer Chroma™ RGB Sync. Once done, please make sure your install of Razer Synapse 3 is up to date, head to its module section, then download and activate the Chroma connect module and select “Devices” to enable the sync.

Razer Chroma Connect may not allow for advanced effect configurations featuring multiple layers.

In order for OBS controls to work please make sure that the Base Camp, the Everest FW, OBS Studio and the OBS-Websocket plugin are all up-to-date and follow the instructions as shown on here. In case you continue to experience issues please contact tech support.

First head over to the Base Camp™ settings page and enable Razer Chroma™ RGB Sync. Once done, please make sure your install of Razer Synapse 3 is up to date, head to its module section, then download and activate the Chroma connect module and select “Devices” to enable the sync. And a quick video tutorial.

These ports are meant solely for Everest accessories and don’t follow USB specifications. We recommend connecting only Everest accessories to these ports.